OUR TERMS OF DELIVERY
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Metropolitan France :
-Delivery times from 2 to 5 working days
-Free delivery on orders over €350
-Free returns within 14 days
-100% secure paymentItems subject to commercial offers (private sales, archive sales) cannot be returned free of charge. Return shipping costs will be deducted from the refund.
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European Union :•Delivery times from 2 to 5 working days
•Free delivery and returns for orders over €350 (Belgium and Germany)
•Free delivery for orders over €500 (rest of the European Union) returns at customer's expense.
•Returns within 14 days
•100% secure paymentCharges are calculated at checkout.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the Customer's home address, or that of a natural person of his/her choice, or that of a legal entity (delivery to his/her company). Delivery cannot be made to hotels or post office boxes.
In the event of delivery being impossible due to an incorrect delivery address or failure by the Customer to collect the order from the selected collection point, no reshipment will be possible and the Customer will be reimbursed within five days of receipt of the order by MII. The refund period may be extended depending on the payment method used by the Customer.
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United States
•Preparation of orders 24 to 48 hours (working days)
•Shipping costs $50
•Returns at customer's expense
•Customs paid
•Returns within 14 days
•Payment 100% secure
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Rest of the world:•Delivery times from 2 to 7 working days
•Returns within 14 days (additional shipping and/or return charges may apply)
•100% secure payment
CLAIMS
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FRANCE, BELGIUM and GERMANYReturns to France, Belgium and Germany are free of charge. You have 14 days from the delivery date to declare a return.Contact us at the following address: client@miicollection.com to obtain your return form.You can drop off your parcel at a relay point corresponding to the carrier you chose when you placed your order.List of DHL relay points:https://www.relaiscolis.com/relais/trouverList of Chronopost relay points :https://www.chronoshop2shop.fr/fr/trouver-relais-pickupIf you have chosen DHL, you can also benefit from a free home collection service, thanks to theWAYBILL number on your return slip. Simply contact DHL at 0809400213 (free call).On receipt of the return parcel, we will check and refund the parts within a maximum of 14 working days.REST OF THE WORLDMii Collection does not accept returns outside metropolitan France, Belgium and Germany. The choice of carrier and shipping costs are your responsibility. We strongly advise you to choose a shipment with parcel tracking, as you are responsible for the parcel until it reaches our premises.You have 14 days from the date of delivery to declare a return.All you have to do is specify on your parcel that it is a return of goods and send the items back to us at the following address:SAS MIIMii Collection Returns Department2nd floor20 rue Henry de Monfreid29200 BrestFRANCEOn receipt of the return parcel, we will check and refund the parts within a maximum of 14 working days.
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Exchanges are now possible on eshop orders.If you would like to receive an item in another size or color, please contact us at client@miicollection.com.Exchanges are available for :
- Change of size
- Color change
- Pieces of the same price
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Occasionally, carriers drop off parcels at nearby shops. In this case, please contact the carrier you have chosen or go to their website and give them your tracking number to obtain further information about the delivery of your parcel.If you still can't get a response, please contact us at client@miicollection.com or call us on +33 (0) 6 62 37 51 82 (Whatsapp).
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Your order is prepared and dispatched within 48 working hours, then handed over to the carrier according to the delivery option selected.
If the delivery time exceeds this period, please contact the carrier you have chosen or go to their website and give them your tracking number to obtain further information about the delivery of your parcel.
If you still can't get a response, please contact us at : client@miicollection.comou or call us on +33 (0) 6 62 37 51 82 (Whatsapp).
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Orders delivered outside mainland Metropolitan France may be subject to taxes or customs duties. These additional delivery costs will be charged to the customer.If you live outside France and wish to make a return, please specify on your parcel that it is a return of goods, in which case you may be required to pay additional customs charges. These additional customs charges will be at the customer's expense and will be deducted from the refund of your order.
