FREQUENTLY ASKED QUESTIONS
CLAIM OR REQUEST RELATED TO AN ITEM
Any claim related to a boutique purchase must be referred to the boutique where you purchased your part. You can find the list of our reseller boutiques near our search bar in the "Boutiques" tab.
All our pieces are handmade and therefore unique. Although the colors are the same, the placement of the colors may vary from one piece to another.
To help you choose the right size, you'll find a dedicated size guide and care information on each of our product pages.
All our pieces are handcrafted with great care. We advise you, in turn, to take great care of them. As a second option, we recommend hand-washing in cold water. No tumble-drying, no spin-drying, no bleaching.wring gently by hand, line-dry and iron on cotton setting. If you have a steam ironer, use it from the inside.
ORDER-RELATED CLAIMS
The order confirmation e-mail is an automatic e-mail sent a few minutes after your order has been paid for. This may take a few minutes, so please check your spam folder.
If you do not receive an order confirmation e-mail, please contact us at client@miicollection.com or call us on +33 (0) 6 62 37 51 82 (Whatsapp) so that we can check whether your order has been confirmed.
For any claim related to a payment problem, please contact your bank. Unfortunately, we are unable to deal with this type of problem.
SUPPORT
Is your question still unanswered? Contact us, we'll be delighted to help. If you have a question about an online order, please contact us directly at our reference address: client@miicollection.com
We'll do our best to get back to you as soon as possible.
If your request is urgent, our team can be reached on +33 (0) 6 62 37 51 82 from Monday to Friday, 9am to 12:30pm and 1:30pm to 5pm (CET).
If you have any queries or complaints about a purchase made in one of our partner stores, please contact the store in question. You can find the list of our reseller boutiques near our search bar in the "Boutiques" tab.
